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AI chatbot for law firms
A law firm chatbot handles intake, fees and process questions without giving legal advice. How to set the boundaries and what to publish.
In short
A law firm chatbot handles first-contact intake: what areas the firm covers, how fees work, what documents to bring, and how to book a consultation.
It must be explicitly instructed never to give legal advice and to record contact details for a solicitor to follow up.
Key facts
Key facts
- Intake questions dominate law firm website traffic: practice areas, fees, and timescales.
- A chatbot must decline advice and refer to a qualified solicitor.
- Capturing the matter type plus contact details speeds up triage.
- Defaltam plans: Support €79/month, Sales €149/month.
Set the boundary in writing
The bot's first job is to say what it is. A short disclaimer in the welcome message — general information only, not legal advice — plus instructions never to interpret a specific situation, keeps the tool useful and safe.
What it should handle
- · Which practice areas the firm takes on, and which it does not.
- · Fee structures: fixed fee, hourly, no-win-no-fee where applicable.
- · What to prepare before a first consultation.
- · How to book, and typical response times.
Intake that saves a phone call
Collecting matter type, urgency, location and contact details before a call means the first human conversation starts with context. That is often the difference between a 30-minute triage call and a 10-minute one.
The product behind this guide
A chatbot trained on your own website, live today
Defaltam builds AI chatbots that read your public pages and answer with your real prices, services and policies. Support is €79/month, Sales is €149/month, both start with a 5-day free trial, and installation is one script tag.
FAQ
Questions people ask about this
Can a law firm use an AI chatbot?
Yes, for intake and general information: practice areas, fees, documents to prepare and booking. It must be configured never to give legal advice and to hand matters to a qualified solicitor.
Is it risky to have AI chat on a legal website?
The risk comes from a bot that improvises. One grounded in your published pages, with an explicit no-advice instruction and a clear disclaimer, behaves like a well-briefed receptionist.
What information should it collect?
Matter type, urgency, location and contact details — enough for triage before a solicitor calls back.
Does it work outside office hours?
That is its main advantage. Most legal enquiries arrive in the evening, when no one is at the switchboard.
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Support €79/mo, Sales €149/mo, 5-day free trial.
How to add an AI chatbot to your website →
The ten-minute install guide, platform by platform.