Defaltam

For online stores

An AI chatbot for ecommerce that answers before shoppers abandon the cart.

Sizing, shipping, returns and product questions — answered instantly from your own store pages, day or night. €79/mo flat.

See chatbot pricing

In short

An AI chatbot for an e-commerce store answers the questions that stall a purchase — shipping times, return policy, sizing, whether an item is in stock — using the content already published on the store's pages, and the Sales plan recommends relevant products from what the store sells.

It matters because most of these questions arrive outside working hours or mid-checkout, and an unanswered one often means an abandoned cart. Defaltam costs €79/month for a Support bot and €149/month for a Sales bot, flat, and goes live the same day.

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Key facts

The short version

The questions

What shoppers actually ask before buying

  • · How long does delivery take to my country?
  • · What's your return policy if it doesn't fit?
  • · Is this available in a size large / in black?
  • · Do you ship internationally, and what does it cost?
  • · Can you suggest something similar to this product?

Support or Sales

Which plan suits an online store?

PlanPriceWhat it does for a store
Support€79/moAnswers shipping, returns, sizing and policy questions
Sales€149/moAlso recommends products and offers, and captures contact details
EnterpriseOn quoteLarger catalogues or multiple storefronts

What it is not

What an ecommerce chatbot does not do

  • · It does not look up a specific order or shipment status — there is no carrier integration.
  • · It does not process payments or place orders on a shopper's behalf.
  • · It does not manage stock levels — it answers from what your product pages say.
Keep your shipping, returns and stock information on the website current — that is what the bot reads from.

Ecommerce chatbot FAQ

What online store owners ask us.

What does an AI chatbot do for an e-commerce store?

It answers the questions shoppers ask before checkout — sizing, shipping times, returns, whether something is in stock — using the content already on your store's pages, and the Sales plan can recommend products from what you sell.

Can it look up a customer's order status?

No. Defaltam does not connect to order systems or carriers, so it cannot look up a specific order or track a parcel. It answers general shipping and returns policy questions and captures contact details when a shopper needs a human.

Can it recommend products?

The Sales plan can point shoppers towards relevant products and offers based on what they describe wanting, using your store's own pages. It does not place orders or process payments.

Where does it get shipping and returns answers from?

From your own policy and FAQ pages. It reads up to 12 public pages of your site, so keeping your shipping and returns pages current is what keeps its answers accurate.

Does it work on Shopify and WooCommerce?

Yes. Defaltam works on any website, including Shopify, WooCommerce-powered WordPress stores, and custom-built e-commerce sites. Installation is one script tag in the site header.

How much does an e-commerce chatbot cost?

€79/month for the Support bot and €149/month for the Sales bot, flat, with no per-conversation charges and an Enterprise plan on quote for larger catalogues.

Is there a free trial, and can I cancel?

Yes. Every plan starts with a 5-day free trial, there is no setup fee and no contract, and code DFTM15 takes 15% off. Cancel anytime from My account.

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