Privacy policy

Who is responsible?

Defaltam, based in Romania, operates defaltam.com and its customer accounts. For this website and our own sales and support enquiries, Defaltam determines how information is used. Contact us at defaltam7@gmail.com or through our contact page. If you chat with a chatbot installed on another business’s website, that business controls how it uses your conversation; contact that business for its own privacy notice and requests. Defaltam provides the chatbot service on its behalf where applicable.

What we collect

• Account details such as your name, email, login information and subscription status.
• Information you submit in contact, demo, discount and referral forms, including contact details, website URL and message.
• Chat messages and contact details voluntarily provided to our chatbot or to customer chatbots, plus conversation records needed to deliver the service and show customer leads.
• Subscription, invoice and payment status from our payment provider. Payment card details are handled by the payment provider, not entered into Defaltam’s own forms.
• Technical information needed for service, security and abuse prevention, which may include IP address, device/browser data and trial-eligibility signals.
• Browser storage for sign-in, preferences, referral attribution and chatbot sessions. See our cookie and storage notice.

Why we use it

We use information to answer enquiries, provide demos, set up and operate AI chatbots, maintain customer accounts, process subscriptions, show leads and usage, send service and billing messages, prevent repeat trial abuse, and protect the service. We may send offers and follow-up emails; if an email is promotional, you can ask us to stop at the address below. We do not claim that creating an account is consent to unrelated marketing.

For people covered by GDPR, these uses rely, as appropriate, on performing a contract or taking pre-contractual steps, legitimate interests in security and responding to enquiries, legal duties such as accounting, or consent when required for optional marketing or storage. Consent can be withdrawn without affecting earlier lawful processing.

AI and customer chatbot data

Chatbot conversations are processed to generate replies and, on Sales plans, help the customer identify leads, appointments and booking requests. Answers may be generated by an AI provider and can be inaccurate. Do not send sensitive health, financial, identity or other confidential information through a chat unless the business requesting it has made an appropriate arrangement. Customer website content may be fetched to configure its chatbot.

Who receives information?

We use hosting/authentication and database services, an AI processing provider, Stripe for payments, an email delivery provider, and Google only if you choose Google sign-in. These providers may process information in other countries, including outside the EU or UAE, subject to applicable transfer rules and provider safeguards. We do not sell personal information or use this site’s data for cross-context behavioral advertising. Customer chatbot owners can access conversations and leads from their own chatbot. We may disclose information when legally required or to protect the service.

How long do we keep it?

We retain information while needed to operate an account or chatbot, deal with support or disputes, and meet tax, accounting and other legal obligations. Retention depends on the type of information and applicable law; closing an account does not instantly erase invoices or other records that must be kept. Contact us to request deletion or ask about a specific record.

Your choices and rights

Depending on where you live and which laws apply, you may request access, correction, deletion, a portable copy, or restriction of your data; object to certain uses; withdraw consent; and complain to your local data protection authority. US residents may also request information about categories of data collected and certain opt-outs under applicable state laws. UAE residents may have access, correction, erasure and portability rights under applicable law. We will verify requests before acting. To make a request or stop promotional messages, email defaltam7@gmail.com. If your request concerns a chatbot on another company’s site, contact that company first.

Updates

We may update this notice when the service or law changes. The date above shows the latest version. Material changes will be communicated where required.