Getting started

How to train a chatbot on your website content

Training a chatbot on your own site means indexing your pages so answers come from your real content. Here is how indexing works and how to keep it accurate.

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In short

Training a chatbot on your website means indexing your public pages so every answer is drawn from your own text rather than a model's general knowledge.

With Defaltam you paste your website address, the crawler reads your pages, and the bot starts answering from them within minutes. You re-index whenever the site changes.

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Key facts

Defaltam crawls up to 12 same-domain pages and stores up to 48,000 characters of your content.
Indexing takes under a minute for a typical small business site.
Content not published on your site cannot be answered by the bot.
Re-indexing after a price change keeps the bot from quoting old numbers.

What 'training' really means here

Nobody retrains a language model for your business — that would be slow and expensive. What actually happens is retrieval: your pages are stored, and when a visitor asks something, the relevant passages are handed to the model along with the question. The model writes the answer using that text.

The practical consequence is simple: your chatbot is exactly as accurate as your website. Improve the site and the bot improves with it.

Prepare your pages before indexing

· Publish prices, or a clear price range — the most asked question of all.
· Write out delivery, refund and cancellation terms in plain sentences.
· List what you do not do; it stops the bot promising the wrong thing.
· Keep opening hours and contact details on a page the crawler can read.
· Avoid burying key facts inside images or PDFs — text is what gets indexed.

Add the facts your site forgot

Every business has answers that live in someone's head rather than on a page. Add those as plain text in the dashboard: the parking situation, the minimum order, the fact you do not work weekends. They become part of the bot's knowledge without needing a website redesign.

Keep it current

Set a habit: any time you change a price, add a service or update your hours, re-index. It takes one click. Stale answers are the only real way a well-grounded chatbot loses trust.

The product behind this guide

A chatbot trained on your own website, live today

Defaltam builds AI chatbots that read your public pages and answer with your real prices, services and policies. Support is €79/month, Sales is €149/month, both start with a 5-day free trial, and installation is one script tag.

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FAQ

Questions people ask about this

How do I train an AI chatbot on my own website?

Enter your website address in the dashboard. Defaltam crawls your public pages and uses that text as the bot's knowledge, so answers reflect your real services and prices. Add anything missing as plain text and re-index after site changes.

How long does indexing a website take?

Under a minute for a typical small business site. Larger sites take longer, and Defaltam reads up to twelve pages on your domain by default.

Can the chatbot read PDFs or images on my site?

Text on your HTML pages is what gets indexed. If an important fact only exists in a PDF or an image, write it out as text so the bot can use it.

What happens if I change my prices?

Re-index from the dashboard. Until you do, the bot answers with the content it last read, which is why a quick re-index after any pricing change is worth the click.